Refund policy

  • You have 30 days from the date of delivery to request a return.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it

    • In its original packaging

  • Proof of purchase (receipt or order number) is required.

  • To start a return, please contact us at bonjour@ceremonieclean.com.

Refunds

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need an exchange, email us at bonjour@ceremonieclean.com with your order number and issue.

Non-Returnable Items

  • Gift cards

  • Final sale items

  • Opened or used personal care products (for hygiene reasons)

Shipping Your Return

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have any questions about your return, contact us at:
bonjour@ceremonieclean.com